A computer programme designed to simulate an intelligent conversation on a text or verbal basis. It can be hosted in most major chat platforms like Facebook messenger, text messaging and many others. Chatbots are typically used for various practical purposes such as customer service. For example, if a customer typed the question ‘What time does your store open tomorrow morning’, using the information available, the chatbot would immediately respond in the same way as a human would. ‘Our store opens at 9am tomorrow morning and closes at 5pm’.